Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Negotiation
Bringing people together to solve differences.
Time Management
Managing your time and the time of other people.
Coordination
Changing what is done based on other people's actions.
Active Listening
Listening to others, not interrupting, and asking good questions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Active Learning
Figuring out how to use new ideas or things.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Writing
Writing things for co-workers or customers.
Persuasion
Talking people into changing their minds or their behavior.
Instructing
Teaching people how to do something.
Mathematics
Using math to solve problems.
Social Perceptiveness
Understanding people's reactions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Service Orientation
Looking for ways to help people.